Thomas Cook or Thomas Crook!

Thomas Cook
Leicester Station; from where Thomas Cook started his jouney to travel business.>>
We all know Don Bradman, the legendary cricketer or Alfred Hitchcock , the all time great film maker; both are associated with Australia. So is Thomas Cook, the pioneer in global travel trade; but least known. Thomas Cook at the age of 10 started as a gardener with a wage of six pence per week;later he became priest. It was his priestly mission to curb alcoholic consumption prompted him to join Temperance Society. He organized meetings and led anti-liquor processions. His endeavor to arrange Temperance campaigners travel with in Australia for campaigns; finally landed him to form first travel company 'Thomas Cook'. Later his son John Mason Cook joined the business and the new company was named 'Thomas Cook & Son'. 


Why this preamble! In fact no body could ever tarnish the image of Don Bradman or Alfred Hitchcock. But Thomas Cook seems to be not that fortunate! Now the age old organization branched out all over the world. So, they have a branch in our industrial hub Durgapur, West Bengal, India as well. A recent report suggests their callous customer handling. Most unbecoming of an organization of Thomas Cook's repute. Some Mr. Adhikary contacted Thomas Cook's Durgapur branch and asked them to arrange his tour to Lakshadwip Inland with his own itinerary. He was assured that program would be set and would cost Rs 78000/- per head. Agreeing to that when he contacted them, to his utter surprise, they declared the rate has been revised and now it would cost him Rs 97000/- per head! With a made-up mind, it was difficult for him to renege; so he paid a cheque of Rs 150000/- as advance and was assured the rest would collected from him after finalization. 


 But more surprise awaited him in the store! Ms Madhumita from Thomas Cooks' Durgapur branch called up over phone and surmised him stating that they cannot arrange the itinerary as the charges shot-up further and they can’t take up the deal with the advance amount! Imagine the degree of embarrassment; that too ; imbibed by world famous tour operator like Thomas Cook! 


Now obviously the question emerges; has Thomas Cook turned to be Thomas Crook!

टिप्पणियाँ

  1. Thomas Cook India21 फ़रवरी 2012 को 3:36 pm बजे

    We are sorry to hear about your grievance. Our internal checks indicate that due to your LTC requirement of an inclusion of Bangalore-Cochin, as also a halt in Hyderabad to pick up your daughter, an itinerary was accordingly prepared. As per our records, your complaint was addressed and your payment refunded in full. In case there is any discrepancy in this or if you require any further assistance, please do mail us back at Service.Quality@in.thomascook.com and we will take care of the needful, at the earliest.

    We would be happy to assist you in the best measure possible.

    Regards
    Team Thomas Cook (India) Ltd.

    जवाब देंहटाएं

एक टिप्पणी भेजें

इस ब्लॉग से लोकप्रिय पोस्ट

At last I could talk to my Father !!

His face was as fresh as it used to be on any other morning after shave. Only difference it was dry not wet as usually face looks after shaving. The eyes were closed, the lips bore faint smile; as if he was enjoying a dream during his sleep. A close look would reveal; no, it was not freshly shaved countenance; the tiny gray hairs shoot out all over the face; as they look in the evening; long after you shave in the morning. Why the shaving is so important! Well no one ever remembers seeing him unshaved even if when he used to be sick for long time. That was he; my father; lying on the stretcher mounted on a vehicle that carries dead. This was his last journey on wheels. He preferred bicycle and was very fond of paddling up and down to the Railway factory where he worked for more than 35 years. I felt he would have been happy, could I arrange a cycle rickshaw for his last ride. In a city like Kolkata, you know it was difficult to arrange or in that matter it would been very difficult to
और पढ़ें

Shopping Malls; new destination of middle-class

चित्र
Recently there is lots of hue and cry over government’s decision clearing FDI retailer’s passage to open their shops in India. Government claims this will change our economy taking drastic turn. The farmers will be more gainer and so we, the consumers. Lots of jobs will be created in retail sectors. As they may erase our age -old clan of middlemen. Their direct marketing bypassing middlemen will help farmers get better price for what they grow and consumers get better what they buy. However the antagonists claim; things will go far worse as they will enjoy monopoly and rule the market as they wish. Now for us the situation is just wait and watch. After all we have no choice. Big retailers or shopping malls are common sight these days everywhere. Middle class with more surplus funds in their pockets now have become great consumers. Visiting any malls would testify this fact. The consumers; whom we usually find with tough bargaining spirit in local shops; move on the floor
और पढ़ें

Alternative Ivestment Blog

The world of finance is becoming more and more complex and critical. Ordinary investors are worst hit during market meltdown and even they lose mostly during usual ups and downs of market condition. So, they should know what to look before they leap or invest. Here I am going to tell my readers about a site that offers free alternative investment education. Since it is free, do not under value it. In fact, I think it offers invaluable lessons on investments. Besides conventional investments like investing in stocks on delivery basis, there are other lucrative avenues too. In this site, you get to know about forex investment or Managed Forex . As you buy equity shares from the stock market, there is Private Placement of stocks too. You learn to recognize which one to go for and when. About Managed Futures , another speculative investment avenue is illustrated with video lessons. Just log into the site, learn the art of investments, and become investment guru.
और पढ़ें