Courier Service "GATI" or " DURGATI" !

Courier Service in India  is one of the few industries that plays great role in our life these 
days. Most of us rely more on them than our age old postal system. The very thought of Post
Office remind us, long ques, closed counter and the worst was the time you waste for trivial 
postal business. Now postal service also have improved raising their tariff and little efficiency. Though still they are far away from the quality of service the consumers deserve. In it's bliss that Indian consumers are still in dark about what does 'quality service' mean! So, rarely one questions why his mail that was supposed to be delivered within certain hours; delayed by few days! Even if one raise question, they are never answered. Obviously Indian legal system, consumer court advertise "Jago Grahak" but never encourage one to  really 'Jago'. Thousand of cases related to consumer matters lying pending all over our country and our state West Bengal merits special decorations for not appointing judges in the forums.


But Government's postal department not alone , even private, renowned courier servicesare not far behind in catering poor services charging far higher. One is such GATI. My recent experience added feather to their already poor and delayed delivery service.  My son made online purchase of an executive chair that was to be delivered with five days by GATI. However the item landed one day later; that means on sixth day from Delhi to Kolkata. The seller sent a SMS apologizing the delay and specified a date , GATI would make 
delivery.  It was three days after the arrival date of the item. On the day I waited but none 
turned up! Same day , at night I contacted their customer care and lodged a complaint. It worked. Next day a call came someone informed me the item would be delivered at around 2PM. Well, I must appreciate their punctuality.  At around that time a Maruti Onmi, 
with GATI logo parked in front of my house. A man knocked my door. I responded but only
to be surprised! He asked me to come out of my home and unload the item from vehicle, 
since it is heavy. In the scorching summer sun, unloading a package of executive chair at this
age ( I am a senior citizen) shuddered me. He threatened me to take back the item as he
claimed , his duty is only to bring the item to my door. That he did. He brought the item by 
car and that parked 15 yards away in the small field adjoining my door. I felt I was in soup!
However in between my wife took over and requested him to consider my age and extended 
her help.  The man moved  and struggled to unload and bring it to my door. We helped
him to lift and put the item in room. I asked why he was alone for delivery of such huge item.
He did not bother to respond. 

So this GATI, our courier. Contrary to them, I remember few years back, my son in Sydney purchased a watch online for Christmas. The delivery was late and it was delivered on on 26th December. The courier company apologized and reimbursed the entire cost of the watch!  Can we imagin!!

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Alternative Ivestment Blog

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