Courier Service "GATI" or " DURGATI" !

Courier Service in India  is one of the few industries that plays great role in our life these 
days. Most of us rely more on them than our age old postal system. The very thought of Post
Office remind us, long ques, closed counter and the worst was the time you waste for trivial 
postal business. Now postal service also have improved raising their tariff and little efficiency. Though still they are far away from the quality of service the consumers deserve. In it's bliss that Indian consumers are still in dark about what does 'quality service' mean! So, rarely one questions why his mail that was supposed to be delivered within certain hours; delayed by few days! Even if one raise question, they are never answered. Obviously Indian legal system, consumer court advertise "Jago Grahak" but never encourage one to  really 'Jago'. Thousand of cases related to consumer matters lying pending all over our country and our state West Bengal merits special decorations for not appointing judges in the forums.


But Government's postal department not alone , even private, renowned courier servicesare not far behind in catering poor services charging far higher. One is such GATI. My recent experience added feather to their already poor and delayed delivery service.  My son made online purchase of an executive chair that was to be delivered with five days by GATI. However the item landed one day later; that means on sixth day from Delhi to Kolkata. The seller sent a SMS apologizing the delay and specified a date , GATI would make 
delivery.  It was three days after the arrival date of the item. On the day I waited but none 
turned up! Same day , at night I contacted their customer care and lodged a complaint. It worked. Next day a call came someone informed me the item would be delivered at around 2PM. Well, I must appreciate their punctuality.  At around that time a Maruti Onmi, 
with GATI logo parked in front of my house. A man knocked my door. I responded but only
to be surprised! He asked me to come out of my home and unload the item from vehicle, 
since it is heavy. In the scorching summer sun, unloading a package of executive chair at this
age ( I am a senior citizen) shuddered me. He threatened me to take back the item as he
claimed , his duty is only to bring the item to my door. That he did. He brought the item by 
car and that parked 15 yards away in the small field adjoining my door. I felt I was in soup!
However in between my wife took over and requested him to consider my age and extended 
her help.  The man moved  and struggled to unload and bring it to my door. We helped
him to lift and put the item in room. I asked why he was alone for delivery of such huge item.
He did not bother to respond. 

So this GATI, our courier. Contrary to them, I remember few years back, my son in Sydney purchased a watch online for Christmas. The delivery was late and it was delivered on on 26th December. The courier company apologized and reimbursed the entire cost of the watch!  Can we imagin!!

टिप्पणियाँ

एक टिप्पणी भेजें

इस ब्लॉग से लोकप्रिय पोस्ट

Had a Party last night?

Occasions offering family or friend’s get-together always used to be welcome events to me earlier but not so any more these days. I remember any occasion like marriage, thread-ceremony or any social party thrown for insignificant issues were awaited affairs for the D day. I used to get thrilled with the idea of meeting those whom I met years ago. It was matters of pleasure to find them again. No one bothered to ask what others are doing or how they are keeping. Just we were alive and had a chance to meet, that was enough. Meeting means going down the memory lanes, remembering some incidents or days we enjoyed or suffered together. The pains we felt at the time of parting was visible in eyes. Gone are those days!! I know not how many would share my view but now-a-days I feel lonesome in most of the get-togethers; may be this curse is prevailing in metros like Kolkata, Mumbai or Delhi . Where people seek business in pleasure and tend to remain in their own lobby for social or material
और पढ़ें

At last I could talk to my Father !!

His face was as fresh as it used to be on any other morning after shave. Only difference it was dry not wet as usually face looks after shaving. The eyes were closed, the lips bore faint smile; as if he was enjoying a dream during his sleep. A close look would reveal; no, it was not freshly shaved countenance; the tiny gray hairs shoot out all over the face; as they look in the evening; long after you shave in the morning. Why the shaving is so important! Well no one ever remembers seeing him unshaved even if when he used to be sick for long time. That was he; my father; lying on the stretcher mounted on a vehicle that carries dead. This was his last journey on wheels. He preferred bicycle and was very fond of paddling up and down to the Railway factory where he worked for more than 35 years. I felt he would have been happy, could I arrange a cycle rickshaw for his last ride. In a city like Kolkata, you know it was difficult to arrange or in that matter it would been very difficult to
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Durga Puja

Down the memory lane, I do not remember when I was introduced to or encountered Devi Durga, the deity with her 'grown up' kids. However absence of her husband the Lord Shiva and her fighting posture, killing 'Mahisasurah' was bit disturbing. As her sons 'Ganesh' and ' Kartick' were seemingly strong and powerful. What came to our mind ,why she should fight whe both of her sons were present. They were supposed to be able enough to fight evil the 'Mahisasurah' and save their mother from embarrassment of knocking down the "Mahisasura' . Despite of this Goddess Durga was quite popular and welcome figure for us. In Bengali community, Goddess Durga becomes a part of our life ever since we are born. From our childhood to manhood, she remains our Goddess, bestowing her blessings for wealth, fame, beauty and power. At least they carried meaning for our generation or the older. I still remember, my mother cautioning me about the virgin young
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