संदेश

LAVA! Customer Care in Chinese style!

Vast Indian consumer market is target of all global players; the recent player in the mobile and accessorizes market is LAVA. There is not dearth promoting partners of their dubious products; one such is MTS,  a  brand well known in ISP sector. They are marketing their 3G wifi internet service and that comes with LAVA dongles, made in China. We know Chinese foods are good but their goods are exactly otherwise. A dongle that came with MTS 3G wifi service has really is an eye opener for me. How these companies  operate in our country taking full advantage of teeth-less consumer laws.  LAVA dongle did not last for more than two months. It was under warranty. But who cares, they seem to take time eternal to replace it. One of their Service Center in Kolkata is really their perfect match. Ring them up; after a long trial you may hear hello from that end and the reply is limited , our sir is busy or not available , please ring up ...

Divorcing Calcutta Telephones; a spoilt-child of BSNL

चित्र
After a long association with Calcutta Telephones finally I have decided to severe our relationship. I took quit e long time to make up my mind. You know why? I too for a short period of time; had a chance to serve with them. Days were different; STD was yet to come, only old telephone exchanges, with operators to connect your calls; were there in the smaller towns. Of course in Kolkata and at other bigger towns, telephones with dialing facilities were available. Breakdowns and cross connections were frequent.  Cross connections leading to more passionate relationships depicted in many stories those days. Unthinkable now; isn’t it? Now at the time of cellular phones, smart phones, iPhones and all, still I had a land line connection courtesy Calcutta Telephones, BSNL. The mistake I did, I trusted them and availed there broadband service too. Sometime I think it was a mistake I did; being allured by their phone plus broadband combine connection at a cheaper rate. Initially for ...

Courier Service "GATI" or " DURGATI" !

चित्र
Courier Service in India  is one of the few industries that plays great role in our life these  days.  Most of us rely more on them than our age old postal system. The very thought of Post Office remind us, long ques, closed counter and the worst was the time you waste for trivial  postal business. Now postal service also have improved raising their  tariff and little  efficiency. Though still they are far away from the quality of service the consumers deserve.  In it's bliss that Indian consumers are still in dark about what does 'quality service' mean!  So, rarely one questions why his mail that was supposed to be delivered within certain  hours; delayed by few days! Even if one raise question, they are never answered. Obviously  Indian legal system, consumer court advertise "Jago Grahak" but never encourage one to   really 'Jago'. Thousand of cases related to consumer matters lying pending all over our  country a...

Beware of KENWOOD products!!

Since  90s as India gradually started opening up to global markets; it also became easy target and dumping grounds of several so-called dubious global brands. Many of them targeted Indian consumers as sitting ducks and tried to loot them at one go as they knew with their poor quality and service of products they are not going to last long. One such brand is KENWOOD; it's a consumer durable manufacturer, selling various white goods like fridge, bread toaster, AC etc. Their products really have good finishing with elegant looks but they are very deceptive! And what more; worse are their after sale service.   In Kolkata, their service centre M/S Baishnoi Service Centre at Lake Town is the worst service centre I have ever come across. They took more than four months to repair a simple Pop-up bread toaster. You will be surprised to know that after  repairing it did not serve even for a month!!  There is none to address your grivance at the company's customer-care. ...

Painful Painting

Must have watched TV ads; Saif Ali of Bollywood painting wall of his apartment and promoting some particular brand of paints to turn the life more colorful! But my recent experience in this venture to turn the walls with colorful paints deemed not paintful but painful. Considering exterior paint works in my residence put me in search of reliable painters. But first jolt came as none could recommend one! Some recommended casually but they did not sound dependable. At last I decided to contact paint companies like Berger, Asian paints who claim to offer the service under their supervision. I called them one by one; first turned up a guy from Asian Paints, he was kind enough to visit my residence and listen my requirements. His terms of service seemed to rigid. I sought clarification if they  could be little flexible ( as painting the windows and grill after painting the walls); he promised to ring back or make a return visit soon. But he did not keep any of his promise! "D...

Vasan; The Eye Clinic

H ave you noticed in our City the arrival of new eye clinic "Vasan". In fact I casually found few of their branches in and outskirts of our Kolkata while travelling by bus or car . But never considered to take a second look or information on them till recently. H owever; it was on e o f their ad in some lead ing news paper sta ting 'no fees' for patients above 50 caught my attention. For the past th ree or four years every time I visited  eye clinic for fixing my glasses; I have been cautioned of catarac t development in my left eye. And all th e t ime they said ; it was in early stage and would take time to mature. But how long that none could predict. So every ti me I guess I have some problem with sight; it bothers ;I hold cataract responsible for it . May be it's matured and needs surgery for ey e sight correction . So the ad of 'Vasan' for free check -u p was really soliciting. I grabbed the opportunity. One of their branch on B .T.Road, Kolk...

Bad Credit Loan

The holidays are just knocking at doors and this is the season for gifts, love and care to dear ones. But after thanksgiving and paying off your credit card bills you are not having a fat wallet, and this is already almost end of the month and payday is bit far. So, what to do if you need some extra bucks to buy the gift your son wanted o wife needed? It is already late to go to bank, or you are out of credit card credit lines. But you still have option to get the cash real fast. Even if you got a bad line of credit then also this information is relevant to you, as you can get bad credit loan . You need to visit firstamerigo and apply online for the money you need. After you apply for the loan, you get instant approval and the money gets deposited to your bank account next day morning. Sounds good, isn’t it? So, go for installment loan or anything loans and get your money in your bank account tomorrow. So, you will get your money just before new year, so that you can cele...